Return & Warranty Policy
Limited Warranty
Every C.Blaze timepiece is carefully inspected before it leaves our facility. We proudly offer a 6-Month Limited Warranty from the date of delivery against manufacturing defects in materials and workmanship.
What Is Covered
This warranty covers:
- Manufacturing defects in the watch movement
- Manufacturing defects in the watch case
- Manufacturing defects affecting normal operation
- Faults caused during production under normal use
If a covered defect is confirmed, C.Blaze will repair or replace the watch at no additional cost.
What Is Not Covered
This warranty does not cover damage resulting from:
- Accidental drops or impacts
- Scratches, dents, or cosmetic wear
- Water damage caused by misuse or exceeding the stated water resistance
- Battery depletion through normal use
- Damage caused by unauthorized repairs or modifications
- Improper use, negligence, or abuse
- Damage to straps or bracelets due to normal wear and tear
- Loss or theft of the watch
Return Policy
We want you to shop with confidence. If you are not completely satisfied with your purchase, you may request a return within 14 days of receiving your order.
Return Conditions
To qualify for a return:
- The watch must be unused and unworn.
- Protective films must remain intact.
- All original packaging, accessories, warranty card, and documentation must be included and intact.
- Proof of purchase is required.
Once your return is received and inspected, we will notify you of the approval status. Approved returns will be refunded to the original payment method or exchanged for another available product.
Items That Cannot Be Returned
Returns will not be accepted for:
- Watches showing signs of wear or damage
- Watches with removed protective films
- Customized or engraved products
- Products returned without original packaging or proof of purchase
- Damaged packaging or documents
Warranty Claim Process
To make a warranty claim:
- Contact our support team.
- Provide your order number.
- Include clear photos or a video showing the issue.
- If necessary, send the watch to our designated service address.
After inspection, we will determine whether the issue is covered under warranty.
Shipping
- Customers are responsible for shipping the watch to C.Blaze for warranty inspection unless otherwise advised.
- If the defect is covered under warranty, C.Blaze will cover the cost of shipping the repaired or replacement watch back to the customer.
Contact Us
For warranty support or return requests, please contact us through:
- Website: cblaze.net
- Instagram: @cblazeco
- TikTok: @cblazeco
- Email: cblazeco@gmail.com
- Number: +2349166857773
Please have your order number ready when contacting us.
Thank you for choosing C.Blaze. Crafted with precision. Designed to elevate every moment.